Customer First, Service Foremost
We believe that a product delivered to a customer is not the end of business, but the very beginning of long-term good relationship. All maintenance activities are carried out by our service center and/or our authorized maintenance center in their respective local areas; Our qualified service team assure our customer that wherever or whenever they are, they'll get warm instructions and technical support from us and or/our local distributor.
These are the standard products warranty terms and conditions that will apply to for BMV’s products.
FREQUENTLY ASKED QUESTIONS
Here are some of the questions we are often asked. Can't find what you're looking for? If it's not answered below, please get in touch with us here. We’re happy to help.
Follow these easy steps to send in your equipment for repair.
Call a distributor in your country or service center.
In order to complete your ultrasound scanner repairs in a timely manner please include a document in the box with your name, contact telephone number and a brief description of the problems you have been experiencing. The detailed items should be send and requested , please contact with the service center to get the advisement.
We recommend shipping via an air freight companyy that procides you with a tracking number. We typically do not insure packages; that is at your discretion.
We aim to complete your repair and return your system as soon as possible.
Any material to be serviced or returned to BMV, please contact the salesperson and obtain a RMA (Return Materials Authorization) number. The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible. Please provide the model number, serial number, and a brief description of the reason for return.
- Within Warranty: The customer is responsible for freight & insurance charges when the equipment is shipped to BMV for service (this includes custom charges).
- BMV is responsible for the freight & insurance charges from BMV to the customer. After Warranty: The customer is responsible for any freight & insurance charges for returned product.
Please contact your key account sales manager for the return address.